SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 5-20 Business days |
| Canada, Europe | 5-20 Business days |
| Australia, New Zealand | 5-20 Business days |
| Central & South America | 5-25 Business days |
| Asia | 5-20 Business days |
| Africa | 5-25 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of fealtygroup.shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of fealtygroup.shop.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of fealtygroup.shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Customer Reviews
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Nice stuff! Recommend this
Arrived on time and neatly packed. An absolute hit. This ball inflates and deflates for easy storage. Love it.
Everything worked and my granddaughter was very happy with this toy.
kids are thrilled.
My grandson loved it
The ball is amazing. The one I got had a hole in it straight out of the package. Rather than go through the trouble to return it I just got a new one from a local store and kept the pump out of this one. It is so much fun. My kids love it. They sit on it, throw it, kick it, etc. It's light and squishy.
This bubble ball provides endless hours of play and excitement for all ages. I purchased it for our 9 yr. old granddaughter. She plays with it all the time and keeps it in a safe place. She plays inside and outside with it. It's a has a nice feel to it and is very buoyant.
Fun while it lasted. It had a hole within the first 3 hours. Patched the hole and it was played with for another day. Wish it would hold up a little better.
Got one for my son. It popped. Returned it for another. It popped. I think I’m done with this game lol
It was fun to play with. After about 5 days it started to deflate which may have been from not inflating it the right way. Instructions were not clear on how to remove the pump.
The bubble toy is pretty strong. 2 of my nephews and 2 of their friends were jumping on it and tossing it around for hours. It did finally get a hole in it, which we will patch and see if it still works. We found it to be a pretty good quality and ordered one for our friends' boys, who just turned 9. They are excited to try it
Delivered in good condition. Beautiful color!
Ok, I'm giving this 4 stars because I knew what I was getting from reading reviews, my little girl wanted it. Knowing that it wouldn't last I did get her 2 more from another store. So the outcome. We went camping & brought it with us. The ball lasted about a half hour, then it went in the garbage. A lot of small holes all over it. The other 2 was for when we got home. They didn't last very long either. But the short time she got to play with it, she had a blast.
Super fun!!! Ours is still in action since X-mas morning! We've refilled with air once, after about 3 weeks. 4 stars instead of 5 because blowing it up the first time is tricky. The trick is using plenty of the "grease" they include and pushing the pump in farther than you think it should go. You think you are popping a hole in it, but really you need to get all the way through and puncture the "belly button" in order to inflate. Otherwise the air goes nowhere. Good times. Dust sticks to it, so after a while it gets a little funky, but lots of fun. We keep it indoors.
These are a lot of fun. The more you use them, the more they wear and rip. Tears occur at the seams near the top.
My son loves to play with these. They have a very intriguing feel. Easy to use and reuse.