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SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 5-20 Business days |
| Canada, Europe | 5-20 Business days |
| Australia, New Zealand | 5-20 Business days |
| Central & South America | 5-25 Business days |
| Asia | 5-20 Business days |
| Africa | 5-25 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of fealtygroup.shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of fealtygroup.shop.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of fealtygroup.shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Customer Reviews
Write a Review
We Think You’ll Love
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It's a yes from me. I like it. Nice big screen and it's clear. If it just had adjustable feet, it would be perfect.
Little fuzzy around the edges
It works as advertised. I bought it for my mother in law, and she is super happy with it. It does seem little flimsy, but it held up after a couple of month.
Just what I asked for.
This is not a zooming lens! It is a Fresnel lens!
cool foldable mobile phone amplifier
Overall, I'm quite pleased with this product. A simple and stylish way to make my cell phone image bigger. The image is a bit blurred, but that is to be expected based on the nature of the screen. Better quality than I was anticipating, however! My only complaint is that it feels like the screen itself should be facing the other way (with the smooth side facing out rather than textured side), feels like the image would have been very so slightly smoother that way. Currently it is being utilized by my 7 year old as a stand for his tablet (which has the same size screen as this one), but he's loving it for that, too!
Perfect! phone screen amplifier was delivered very fast. The quality is good. Thank you! I'm very satisfied!
you won't be disappointed. it's really a good one
Very satisfied the quality and design. It takes only 2 weeks to arrive. Thank you!!
super phone screen amplifier! not that expensive but the quality really good!
The option of free shipping is everything. Amazing customer service. mobile phone amplifier exactly as described.
got it to use with my iPhone for game playing (especially hidden object adventure games) where the objects are usually quite small. it does a great job of magnifying, but the angle of the magnifier is a little off, so have to have the whole board propped at an odd angle to use properly. still like it in spite of this inconvenience.
Everything super! Thank you! I‘ll order more in future!!!
mobile phone amplifier fully matches description.
I do not use this product that much, and the reason why is the lens (which is plastic) is very blurry and not flat. Because it is not flat, there are circular lines on the screen, starting in the middle and spiraling out. This is a hindrance because the middle is usually where I look through to watch. There is also a reflection on the screen that shows up no matter what angle I place it, which is very annoying. Also, the product as a whole is pretty flimsy and fragile. This product is decent, but not as good as I wanted it to be. Call it mediocre.